No name is diplayed on the QSIG call with Alcatel 4400

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Dec 9th, 2008
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I have CME integrated with Alcatel 4400 on QSIG.Bothway calls are happening without any problem. I have a problem on the name display.

When Alcatel extension is making call to Cisco IP phone, the name of the Alcatel phone is displayed on the Cisco IP phone.

When Cisco IP Phone is making call to Alcatel phone, only number (CLI) is displayed, no name is displayed. But the name information is being sent to Alcatel system (We can see the name information in the Alcatel Trace).

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Ramiro Beltran Thu, 03/18/2010 - 17:35
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Caller ID name is sent by your telco (if you pay for the service)  and this capability does not exist within CallManager. If the  carrier/telco is sending the caller ID name,  it will be displayed on  the IP phones.

However,  if you are using H323 gateway ,and  your carrier is sending you the  name on the Facility IE  Message, inbound caller name does not get  displayed on the IP phone. H323 does not support Facility IE; only MGCP  supports it.

These  are the  possible solutions:

1. In order to allow the gateway to detect the  calling name on the Facility IE please enter the following on the serial  interface generated by the

pri-group statement:(which is the D  channel)

interface serialx/x/x:23
isdn supp-service name calling

2. Request  the Telco to send the Calling Name Identification Delivery (CNID) as  Display Information Element in the ISDN setup message

3.  Configure the gateway as MGCP and register it to the CUCM.

paolo bevilacqua Tue, 03/23/2010 - 12:17
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H323 does not support Facility IE; only  MGCP  supports it.

Incorrect, both H.323 and SIP do support calling name transport

paolo bevilacqua Fri, 03/19/2010 - 04:40
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Have you configured

voice service voip


Ramiro Beltran Tue, 03/23/2010 - 11:48
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No infact the only thing that you need is this:

interface Serial0/3/0:15
  isdn sending-complete

and in the ALCATEL you have configured the option qsig advanced thats the key.

I have callmanager  with MGCP gateway to the cisco 2811 and then E1 PRI QSIG with the ALCATEL, thats the best topology to support the features, because if you are using h323 gateway maybe you will have problems like this. MGCP is the best protocol that cisco have to transport legacy signaling over IP.

Mitash Bhatia Sat, 04/16/2011 - 15:17
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Hi Ramiro,

Could you kindly send me a sample configuration of VG to integrate with Alcatel.


jleon22 Tue, 03/23/2010 - 12:21
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You might also want to check to see if the Alcatel needs any upgrades to support the name presentation over QSIG.

Ramiro Beltran Tue, 03/23/2010 - 12:29
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It is supported,  now it is working we just add this parameter (QSIG ADVANCED) in the Alcatel configuraction and that´s it.

MichelScavennec Fri, 05/28/2010 - 03:46
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I have the same probleme.

The Alcatel is configured as ECMA and the trunk Group as ABC-F using addajacent network where the signalling is defined as QSIG-GF.

I am not able to find any parameters as QSIG ADVANCED in the alcatel system.

Thanks to specify where you find this paramaters.

The software version of the OXE (A4400) PABX is R6.1.1 - F2.502.33.

I have attached the QSIG trace of these calls



Abu Hadee Sat, 04/16/2011 - 19:57
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You need to have "isdn outgoing display-ie" under the D channel.


- abu


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