CME 4.1 Night Service Immediate Divert to Voicemail

Unanswered Question
Dec 10th, 2008

Hi Everyone, We're trying to get all calls out of hours to ring a dummy DN that will forward all calls during the day to a hunt group and by night pass the call straight through to an answer machine that is connected to the FXS port. Whats happening at the moment is that when night service is active the calls are still ringing on the phones and then ringing through to the answer machine. Is there anyway to by-pass the calls ringing the phones and go straight to VM? I can sort of achieve this by having the users log out of the hunt group but I don't think that this will be an accepted solution moving forwards. Hopefully the following config will explain our setup:

voice-port 0/1/0

input gain 6

output attenuation -6

cptone GB

timeouts interdigit 3

connection plar opx 115

impedance complex2

description Exchange line 2

!

dial-peer voice 114 pots

tone ringback alert-no-PI

description **FXS Extn 114 Answer Machine**

destination-pattern 114

progress_ind setup enable 3

progress_ind progress enable 8

port 0/0/0

!

ephone-dn 1 dual-line

number 301

pickup-group 1

description Jane

name Jane

call-forward max-length 12

huntstop channel

night-service bell

!

!

ephone-dn 2 dual-line

number 302

pickup-group 1

label Extn 302

description Donna

name Donna

call-forward max-length 12

huntstop channel

night-service bell

!

!

ephone-dn 144 dual-line

number 144

pickup-group 1

description **Dummy Ephone**

call-forward all 115

call-forward night-service 114

night-service bell

!

!

ephone 1

device-security-mode none

mac-address 001B.D53D.9D3D

ephone-template 1

type 7931

button 1:1

!

ephone 2

device-security-mode none

mac-address 001B.D508.65E3

ephone-template 1

type 7931

button 1:2

!

ephone-hunt 1 sequential

pilot 115

list 301, 302

final 114

timeout 5, 5

description **Main**

display-logout All Agents Logged Out

I have this problem too.
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Brandon Buffin Wed, 12/10/2008 - 07:12

If you remove "night service bell" from ephone-dn 1 and 2, do they still ring when on night service?

Brandon

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