Installing Verisign Cert failure

Unanswered Question
Dec 10th, 2008

I have a certificate from verisign and it asks me for the private key file? Verisign didn't give me a private key file, where would I find this file?



I have this problem too.
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verisignts Fri, 12/12/2008 - 10:01

Hello Michael,

VeriSign does provide you with the certificate which is the signed public key. For security reasons, the private key is not something that you would provide to VeriSign as this needs to remain on your server or device. It should not be shared with another party. Depending on what was used to generate the key pair, the private key may simply be a file located in a certain path or it could possibly be hidden.

Please feel free to contact us for further assistance.

Phone: 1-877-438-8776 Option 1, 2

Email: [email protected]



VeriSign Technical Support

VeriSign, Inc.

michael.m.williams Mon, 01/05/2009 - 10:03


Problem was with the FTPserver I was using, It was changes to certificate information and thus causing a error during the certificate install process.

Thanks for clarifing the private key process for me.


dhirajgrover Thu, 01/22/2009 - 08:36


Could you elaborate on the problem with the FTP Server, and the solution?



michael.m.williams Fri, 01/23/2009 - 05:58

My FTP server some change some of the data contained in the.cer file. This caused the ACS to say it was in an invalid format. I downloaded filezilla FTP server and uploaded the cert to it, from there I FTP to file to the ACS and it worked.

Hope this helps.



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