Straight forward ad-hoc conference scenario that I will try to keep simple:
"Phone A" calls "Phone B" then "Phone A" conferences "Phone C" in. "Phone B" tries to conference in "Phone D, but gets a "Key not Active" error when pressing the softkey to bring the call into conference. Is this by design? Does "Phone A" have to bring "Phone D" in since "A" initiated the original bridge? Or is there a misconfigured setting in my CM?
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Only the conference initiator can add other users to the conference. See the following link.
Hope this helps.