Agent desktop not sending DTMF tones

Unanswered Question
Dec 10th, 2008

Has anybody had any issues with the agent desktop not sending DMTF tones when in a call. It was just reported to me that if they use the Agent desktop it does not work.

I even had them call me and use the agent desktop to send tones and I do not hear them.

IPCCX 5.0(2)SR01_Build053



I have this problem too.
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cvenour Tue, 12/16/2008 - 20:02

Your issue may also be MTP related, depending on the DTMF configuration of the GWs and CUCM.



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