Transfer call with cisoc Ip phone 7931

Unanswered Question
Dec 11th, 2008


I have problem with transfering a call in Cisco 7931 phones. While i make a transfer call if i receive call i can not back to the transfer procedure to complete the transfer. This is big issue for me because this type od Phones are used by secretaries in my company. We have CUCM 6.1 and Voic router 2811. Phones are with newest firmware.

I have this problem too.
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marina.kaminski Thu, 12/11/2008 - 01:49

I believe for 7931 the maximum number of calls per line is set by default to 1 (as well as the busy trigger). Increase the maximum number of calls to 2 (or more) in the phone configuration on CCM.

frenkybelevan Thu, 12/11/2008 - 02:02

i check this and maximum nubers of call is set 4 and busy triger to 3. When i make a call transfer without receiving call in that moment i have no problem.The problem as i said is that i can not back to the transfer procedure beacuse on the display of the phone i have only option to take the call. A read something of changing the focus of priority (what to be on the display) but i can't find

marina.kaminski Thu, 12/11/2008 - 02:22

Sorry, now i think i understand what you mean. So you cannot complete the transfer process because it gets interrupted by an incoming call?

You could probably try the follwoing CCM service parameter (as you mentioned yourself :) )

Caller ID Display Priority Enabled:

This parameter determines whether caller ID information messages receive the highest priority over most other messages that display on the phone. Higher priority messages will preempt lower priority messages. Valid values specify True (caller ID messages have the highest priority and display for 10 seconds when the phone receives an incoming call) or False (caller ID messages display until the phone receives another message of equal or higher priority; for example, caller ID information and call park display messages have the same priority which means that it is possible for a user to press the Park softkey to park a call and a millisecond later, an incoming call rings and clears the call park display number in favor of the incoming caller ID information. After the the call park display has been erased, it is impossible for the user to determine the number at which their call was parked.)

If you choose True, it is possible that a lower priority message that the phone received while the caller ID information was being displayed will still display, but only if it is not preempted by another incoming caller ID message. For example, if the Call Park Display Timer is set to 20 seconds, in the case previously described where the user has pressed Park and then a millisecond later received an incoming call, the incoming caller ID message will display on the phone for 10 seconds, after which the call park information will display for approximately 9 seconds, assuming no more incoming calls are received.

This is a required field.

Default: True

rob.huffman Thu, 12/11/2008 - 06:20

Hi Frenky,

Just to add a note to the good tips from Marina;

Try changing the System setting Auto-Line Select. With this Enabled the Display Focus (and Softkeys) always switch to the new incoming call. So if disabled the focus will stay on Call #1.

Also available on an individual phone via this setting;

Device>Phone>Phone Configuration>Product Specific Configuration>Auto Line Select>Disabled

Hope this helps!



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