12-11-2008 05:42 AM - edited 03-18-2019 10:08 PM
Hi,
I am setting up a IVR with the following set-up -
CUCM config -
CUCM CTI RP 3969 - CFA to VM
Unity Connection config -
System Call Handler -
IVR Main
Option 1 Sales
Option 2 Engineering
Option 3 Accounts
Operator
Under the Main IVR l have set-up Caller Inputs to Call Handlers that will then transfer to each one of the repective DDI numbers in the department.
When l call 3969 it rings through to CUC but you do not receive the Greeting for the Options above.
Here is the error RTMT feeds back -
12/11/2008 13:35:42.727 |8304,ACIPTSUB01-1-001,8CB4D6E4547C4AC0A33ADA0DC095CFD6,CDE,14,Failed to retrieve Greeting's Stream 0x80046401 (Src/CsCallGreeting.cpp 66)|
12/11/2008 13:35:42.727 |8304,ACIPTSUB01-1-001,8CB4D6E4547C4AC0A33ADA0DC095CFD6,CDE,14,Failed to retrieve Call Handler's Spoken Name Stream 0x80046401 (Src/CsCallHandler.cpp 549)|
Any help would be most appreciated.
Regards,
James
12-11-2008 08:32 AM
Have a look at the Personal Call Transfer rules try Transfering to Extension (as
opposed to Greeting)
12-11-2008 09:00 AM
Looks like your greetings are corrupt - how did you record them? Any chance this was an import from BAT or migration? Or did you paste them into the media master control from a prerecorded WAV file?
If they were pasted or imported, it's possible that they were 729a or GSM or something that Connection's media library doesn't support - if that's the case, I'd record them again over the phone (or use TRAP from the SA) and verify.
12-12-2008 01:03 AM
Thanks for feedback.
In regards to the 1st reply -
I have tried to login into the PCA to change the Personal Greetings, but l am unable to login at the moment.
In regards to the 2nd reply -
I created the greeting on the main Call Handler on an IP Phone.
When l call the CTI RP l get the following message (extension is unavailable) it then rings off to the Operator DDI number.
Regards,
James
12-12-2008 08:46 AM
well, not much to go on here - this is easily doable in Connection and is base functionality that's been there in all Unity products for a decade - quite certain this isn't any kind of basic functionality issue based on your description - something else is going on at a configuration level somewhere that will require someone to look at some traces or the like - difficult to troubleshoot problems with media stream paths and such out here on the forum - I'd suggest opening a case with TAC if you haven't already. You're not doing anything too fancy here...
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide