UCCX stops recording after call is placed on hold

Unanswered Question
Dec 11th, 2008
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We've got CUCM6 and UCCX5. When an agent places a call on hold, the recording stops and doesn't resume when the call is removed from hold. Any thoughts?

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When you use CUCM silent monitoring through the BIB (Built-In Bridge) on the new generation IP phones, the monitoring party is automatically placed on hold when the agent places the customer on hold. The monitoring session automatically resumes when the agent resumes the call.

Recording would be the same.




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