Agents are able to dial out only sequentially, but not all together

Unanswered Question
Dec 12th, 2008
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We have installed IPCC Express 5.0(2) build 045 and have this peculiar problem.


All agents are in a ready but the system is alloting only 1 agent to dial out. Only when the agent keeps the phone down , does another agent gets to dial.


Does any one know the answer

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