7931 Phone problem

r.robins · ‎12-13-2008

Has anyone out there come across issues where users report that they are occasionally having issues where the person at the other end of a call cannot here them very well. This can be calls to users on the same CCM 6.1 cluster or outside via the PSTN gateways.

Nicholas Matthews · ‎12-13-2008

I don't know of any problems that are specific to the 7931.

If the problem happens from IP phone to IP phone then I wouldn't worry about anything on your gateway.

Some things I would try to narrow down the issue:

-Give users complaining of this problem on 7931s a different type of phone, see if it continues

-Switch a 7931 not having the problem with the one(s) having the problem

-If the user is on a headset, try using the handset

-Upgrade the 7931's to the newest firmware

It's either a bad phone, headset/handset issue, bug on the 7931, or a soft-speaking user :)