7931 Phone problem

Unanswered Question
Dec 13th, 2008

Has anyone out there come across issues where users report that they are occasionally having issues where the person at the other end of a call cannot here them very well. This can be calls to users on the same CCM 6.1 cluster or outside via the PSTN gateways.

I have this problem too.
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Nicholas Matthews Sat, 12/13/2008 - 14:31

I don't know of any problems that are specific to the 7931.

If the problem happens from IP phone to IP phone then I wouldn't worry about anything on your gateway.

Some things I would try to narrow down the issue:

-Give users complaining of this problem on 7931s a different type of phone, see if it continues

-Switch a 7931 not having the problem with the one(s) having the problem

-If the user is on a headset, try using the handset

-Upgrade the 7931's to the newest firmware

It's either a bad phone, headset/handset issue, bug on the 7931, or a soft-speaking user :)


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