Unity greeting get cut

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Dec 14th, 2008
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Hi,


I have CM6.1 with unity voice integration. the problem is that when a analog phone calling in from PSTN, unity play greeting, but the fist half of sentence get cut. With using cell phone calling in, I call hear full sentence. Don't know what cause problem. Any assitance will be very appreciated.


Thanks!


Steve

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marina.kaminski Mon, 12/15/2008 - 02:14
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Hi Steve,


In Unity go to Tools Depot -> Switch Integration Tools -> Edit Switch Unity -> Incoming Calls tab. Here you can increase the value of "Delay before greeting" by few seconds.

shzhang Mon, 12/15/2008 - 04:27
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Hi Marina,


Thank you very much for your help and I will try it.


Steve

marina.kaminski Mon, 12/15/2008 - 04:29
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Just keep in mind you *might* need to restart Unity to apply the change

matt22coll Wed, 12/17/2008 - 07:44
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Did this resolve your issue, what did you set the time to and did it require a restart?

shzhang Thu, 12/18/2008 - 07:39
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When I change 2 rings and it works. Set time to 600 and it worked with two rings, same as change 2 rings. It did not requrie restart.

matt22coll Thu, 12/18/2008 - 08:19
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Thanks,


Still not working. I rebooted just to make sure. Screen shot attached, I have tested this on two clusters now and both haven't made a difference the calls are answered instantly.



matt22coll Mon, 12/22/2008 - 08:11
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I ended up editing the Wav file to play 1.5 seconds of silence at the beginning of the message.


I edited the file AvSubSignInENG001.wav located in D:\CommServer\Localize\Prompts\ENG\G711\AvSubSignIn.


This is for the UK voice Prompts at G711

. Wav file attached



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