I have a problem with Cisco Unified Service Monitor, we had the operation manager working for a period and then we purchased the license of the service monitor,
i loaded that license into the server and the service monitor is working.
I configured all callmanagers (6.0.1) as mentioned in the installation guide, and i think they are well configured since i can see files (cdr and cmr) pushed by callmanager in "C:\Program Files\CSCOpx\qovr\preserve".
the problem is that Service Moniter is not monitiring any phone, and when generating CVTQ reports it mentions that there is no records.
Thank you in advance
here you find three screenshots