ipccx call routing not working

Unanswered Question
Dec 15th, 2008
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Hi,

I have UCM 6.1(2) and IPCCX 5 using IP Phone Agent.

My AA route point works fine and can route to an entered number phone

My agent can log on to IPPA fine and screen says ready

When I dial the ICD route point I get the announcement that all agents are busy and then the system sets my ready agent to not ready.

Debug shows that IPCC selects the correct agent, but then it sets the agent to Not ready, as though it has tried to deliver the call and there is no answer.


Any ideas would be most welcome, thanks.

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Chris Deren Mon, 12/22/2008 - 17:38
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The issue is most likely Calling Search Space/Parition configuration on CallManager. Ensure that the CSS applied to the cti ports has access to the agent's ACD line parition.


HTH,


Chris

Chris Deren Tue, 12/23/2008 - 06:41
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Glad it worked for you, please rate all useful posts!


Chris

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