In the Unity Connection 2.x Administration Guide, in its "Configuring Access to Exchange E-mails Through TTS (IMAP)" it is said:
- For each user, create an external service account in Connection that specifies the Exchange server on which the mailbox for the user is stored. This enables the user to access their e-mail when they log on to Connection by phone.
Question: Does it need to be an individual account created for each user or it is possible to use one general account (e.g. IMAP Service account) for all users?