Campus Manager 5.0.4 - Missing Hostnames

tim.davies · ‎12-16-2008

I currently have a problem with Campus Manager 5.0.4, everytime a Minor Acquisition runs it removes the IP addresses and hostnames from the User Tracking table. The Major Acquisition will re-populate the table with the missing data.

Any help would be very much appriciated.

Kind Reagrds

Tim

Joe Clarke · ‎12-16-2008

I'm not sure how this can happen. You'll need to enable "user tracking" debugging under Campus Manager > Admin > Debugging Options > User Tracking Server, then let another minor acquisition run. Then post the ani.log along with a sample entry which lost its IP information.

tim.davies · ‎12-17-2008

Thanks for your reply, I have attached the UT.log and a sample of the data before minor acquisition and after.

Sorry it isn't the IP address information that is lost it is the hostname and the subnet information.

There are a couple of examples where the data (Hostname and Subnet) is missing before the minor acquisition but there are many more records (seveal hundred) with lost data after the minor acquisition.

Thanks for your help.

Joe Clarke · ‎12-17-2008

Looks like you found a new bug in CM 5.0.4. They changed the database insertion code so only the IP address is preserved between when the updated entry has no IP info. I filed CSCsw63454 to track this, and I created a patch which can be made available if you contact the TAC.

tim.davies · ‎12-18-2008

Many Thanks. I'll contact the TAC for the patch.