We are currently running IPCCE 6 (ICM 6 and CRS 3.5) I'm trying to catch call hang ups (user disconnects) on our auto dialer campaigns.
How can I capture those calls that hang up?
I was thinking of using the On Exception Goto step, I was reading that when the caller hangs up, an exception named ContactInactiveException is created but the document also says that "The On Exception Goto step should never be used when CRS is installed as an IP-IVR or QueueManager, as it will cause call routing issues in an IPCC Enterprise environment."
Is this absolutely true?
What could happen?
Has anybody done/used this?
Link to referenced document: