I have a (i hope) short question regarding the MS CRM Connector configuration and i hope anyone can help:
The Guide says:
Screen Pop Value Types
Screen pop is based on known values in the call attached data. The Cisco Contact Center can execute a screen pop on these Microsoft CRM business object values. The values must be included in the call attached data to execute a screen pop. The Microsoft business object values are:
And for example:
Account - this is the customer account number. This is not part of standard call information, but it may be captured in the IVR and passed through the CRM Connector using ECC variables.
I'm familiar with ECC configurations like done with CVP deployments. But i could not find the part of the configuration in MS Connector, where the mapping is done. Let's say i have a ECC Var like "account.number" -> how can i map this to the ScreenPop-Value-search-list in Connector-configuration?
Hope anyone can give a hint ..
With kind regards, Simon