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MPE 2.X with Personal Communicator

sundarr
Level 1
Level 1

‎12-18-2008 07:04 AM - edited ‎03-15-2019 03:08 PM

We have successfully integrated MPE with Personal Communicator 7.x ( Presence 6.0 (4) ) in the backend.

Now users are able to place a call through presence and initiate a web conference. When the user initiates the web conference, MPE doesnt show that there is a conference session in progress and also when the users complete the call, it doesnt release the license.

After a period of time users are unable to initiate a web conference session when they are on the Personal communicator /outlook as system says insufficient licenses.

When checked through admin settings, there are no conferences showing which are active.

Any thoughts much appreciated

regards

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smalkeric
Level 6
Level 6

‎12-26-2008 11:30 AM

Try the following solution.

Ask the user to access the server health window (Help > Show Server Health on Windows and Help > Show System Diagnostics on Mac OS), then to click Web Conferencing, and to provide that information to you. The window provides status information that helps you to analyze connection and configuration problems. Make sure that the Cisco Unified MeetingPlace Express server is running.

• Check that the user has entered the correct credentials in the Cisco Unified Personal Communicator account preferences. After the user re-enters the credentials, the application tries to reconnect.

• Ask the user to verify the URL. The user can click the Invite Participants button or look in the Cisco Unified Personal Communicator log file. Verify that this URL is valid and can be reached from the client computer

• Make sure that the Cisco Unified MeetingPlace Express server and Cisco Unified Personal Communicator are using the same protocol, for example, HTTP or HTTPS.

• Obtain a snapshot of the Cisco Unified MeetingPlace Express System Information Capture log, and send it to the Cisco TAC for assistance. For details about this log, see the troubleshooting information in the Cisco Unified MeetingPlace Express configuration and maintenance guide.

For further information click this link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1091356

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