Trouble adding new JTAPI trigger

rkuemin · ‎12-18-2008

When I attempt to add a new JTAPI trigger to an application, I'm getting an error just below the Directory Number textbox:

* Could not update the user on the CallManager.

I am unable to figure out the cause. Any help on this would be greatly appreciated.

IPCC Express Enhanced

4.0(4)_Build140

Call Manager

4.2

mikram · ‎12-18-2008

Could you pls confirm that Jtapi Trigger does not exist in CCM.

rkuemin · ‎12-18-2008

Yes, I confirmed that it does not exist. Thanks.

I found a solution after some more extensive searching on these forums.

Basically, it was suggested that I:

-clear up any CRS->CM synchronization issues,

-make sure the CRS was in full service,

-try again

After removing an older not used trigger that was out of sync with call manager and resynchronizing, I was able to add the new trigger without error.