I have an environment that is using UCCE 7.2(5), Call Manager 6.1(1), and CVP 4.1(1). We have created a Dial by Extension application using CVP where we are using a Network VRU script that gathers the digits and forwards the call to a label. The problem I'm having is with the RONA timers. If a Dial By Extension call is not answered we would like it to go to Voicemail, however if a call goes from queue to an agent and does not answer, the call should go back to queue rather than going to voicemail. When the CVP timer is longer than the Call Manager timer the queue RONA works but the Dial by Extension does not. When the Call Manager timer is longer than the CVP timer the Dial by Extension RONA works but the queue RONA doesnt. Any thoughts?
I have this problem too.