Cisco Unified Communications Manager CDR Analysis and Reporting

Unanswered Question
Dec 18th, 2008

Cisco Unified Communications Manager CDR Analysis and Reporting

I currently need to be able to figure out the Long Distance usages of certain group/department within our company. Currently this group in our Cisco phone system. I found that we have Cisco Unified Communications Manager CDR Analysis and Reporting in CallManager. I would like to utilize it. I am able to pull the Traffic summary of certain extensions but the report only shows the internal and incoming traffics not the Local/LD/International which I need it. For Local/LD/International, they are showing 0 calls which are not right.

I pulled it from “System Reports >> Traffic >> Summary by Extensions” in Cisco Unified Communications Manager CDR Analysis and Reporting.

Anyone have any idea how to pull the CRD reports so we can know the LD usage for certain exts. in CallManager or any other application that is provided as part of the Cisco Unified Communications?

We are using CUCM 6.1

Thank you

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Jaime Valencia Thu, 12/18/2008 - 14:06

have you already configured the dial plan on CDR so it tags the call accurately??? if not you need to do so if you plan to use it for that

HTH

java

if this helps, please rate

sienz.sienz Thu, 12/18/2008 - 14:14

Is the any manual/guide on how to configure the dial plan on CDR so it tags the call accurately?

I would like to utilize this CUC feature.

Thanks,

sienz.sienz Thu, 12/18/2008 - 15:28

Where can i find?

System > System Parameters > Mail Parameters.

System > System Parameters > Dial Plan Configuration.

Thanks

sienz.sienz Thu, 12/18/2008 - 15:29

Sorry, i got it.

I was trying to find it in the System-Service paramenters.

If I make changes in this system parameter, is it going to effect the CallManager or only the CUCM CDR Analysis and Reporting?

For example: If I make changes the Dial Plan Configuration in CDR, will it effect the CallManager Dial Plan?

Jaime Valencia Thu, 12/18/2008 - 16:59

no, only to CDR to recognize the calls. it does not affect at all anything in CUCM dial plan

be aware that as many changes only calls made AFTER the change will be tagged

HTH

java

if this helps, please rate

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