Cisco Unified Communications Manager CDR Analysis and Reporting
I currently need to be able to figure out the Long Distance usages of certain group/department within our company. Currently this group in our Cisco phone system. I found that we have Cisco Unified Communications Manager CDR Analysis and Reporting in CallManager. I would like to utilize it. I am able to pull the Traffic summary of certain extensions but the report only shows the internal and incoming traffics not the Local/LD/International which I need it. For Local/LD/International, they are showing 0 calls which are not right.
I pulled it from âSystem Reports >> Traffic >> Summary by Extensionsâ in Cisco Unified Communications Manager CDR Analysis and Reporting.
Anyone have any idea how to pull the CRD reports so we can know the LD usage for certain exts. in CallManager or any other application that is provided as part of the Cisco Unified Communications?
We are using CUCM 6.1