Extended the greeting time!!

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Rob Huffman Thu, 12/18/2008 - 15:54
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Hi Ken,


This can be changed :) My understanding is that the Greeting Length for a Call Handler is determined by the COS of the person recording the Greeting. Have a look;


Class of Service Greetings Settings


The class of service greetings setting specifies the maximum length of greetings.


Subscribers > Class of Service > Greetings Page


Field Considerations


Maximum Greeting Length in Seconds


Select the recording length allowed to subscribers assigned to this COS for recording greetings.


The range is 1 to 999 seconds; the default is 90 seconds.


If enabled, a warning tone will sound before the maximum greeting length is reached.




Hope this helps!

Rob


Rob Huffman Fri, 12/19/2008 - 05:42
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Hi Ken,


Unity should not need to be reset here. I have never seen this not work ?? Is the Subscriber the owner of this Call Handler? Can this subscriber record a personal greeting longer than 90 seconds? It almost sounds as if this change to the COS didn't save properly.


Let us know,

Rob

Rob,


I know the reason now. Since I RTP into Unity and record the greeting by clicking record red button at the subscriber, I need to assign administrator right to the subscriber.


If user uses their phone to set up the greeting, then I don't need assign administrator right to it.


Ken

Rob Huffman Mon, 01/19/2009 - 06:34
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Hi Ken,


Nice troubleshooting here! +5 points for this kind follow-up and in sharing your resolution to this issue.


Cheers!

Rob

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