Extended the greeting time!!

Unanswered Question
Rob Huffman Thu, 12/18/2008 - 15:54

Hi Ken,

This can be changed :) My understanding is that the Greeting Length for a Call Handler is determined by the COS of the person recording the Greeting. Have a look;

Class of Service Greetings Settings

The class of service greetings setting specifies the maximum length of greetings.

Subscribers > Class of Service > Greetings Page

Field Considerations

Maximum Greeting Length in Seconds

Select the recording length allowed to subscribers assigned to this COS for recording greetings.

The range is 1 to 999 seconds; the default is 90 seconds.

If enabled, a warning tone will sound before the maximum greeting length is reached.

Hope this helps!


Rob Huffman Fri, 12/19/2008 - 05:42

Hi Ken,

Unity should not need to be reset here. I have never seen this not work ?? Is the Subscriber the owner of this Call Handler? Can this subscriber record a personal greeting longer than 90 seconds? It almost sounds as if this change to the COS didn't save properly.

Let us know,


Rob Huffman Mon, 01/19/2009 - 06:34

Hi Ken,

Nice troubleshooting here! +5 points for this kind follow-up and in sharing your resolution to this issue.




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