CAR / HTTP Status 500 - Internal Server Error

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aghaznavi Fri, 12/26/2008 - 11:49

If you receive the HTTP status 500 - Internal Server Error error message while you access the CAR reports, you need to restart the Cisco Tomcat Service from Start > Programs > Administrative Tools > Services in order to resolve the issue.

Still you are getting error then this is bug CSCeg52386

CAR gives error on CCM as well (with IE)

CAR is not usable because DirUser can not locate certain jar files.

gogasca Fri, 12/26/2008 - 23:09

Hola Andres,

Do you have AD integration?

DCD?

Try to uninstall the plugin

Reboot

Install the plugin

Let us know

gogasca Wed, 12/31/2008 - 13:09

Hi Andres,

The private password is the password generated during install, you can always reset it by running Adminutility.

This will bring services down since ithey will be restarted so its recommended to do it after hours.

Thanks

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