IP Phone 7911,

Unanswered Question
Dec 21st, 2008
User Badges:

Hii ,,

First of all thanks to all for the continuous support.

My request is how can I active the answer soft key in 7911 phones when some body calling it. I tried to find the option in CCM 4.2 but I can not. Also I downloaded the latest firmware 8.4.2.SR2. Is there is any play around.


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Rob Huffman Mon, 12/22/2008 - 06:25
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Amar,

This debate comes up every once in a while. The determining factor for using the "Answer Softkey" with the Handset On Hook is whether or not the phone model has a speakerphone. If Yes then Answer Softkey is supported, if No (like the 7911,7912,7905) the the Answer Softkey with the Handset On Hook is not supported..You will see that if the Handset is Off-Hook the Answer Softkey is displayed on an Incoming call :)

Hope this helps!



This Discussion