CCM extension Mobility: Logout users calls diverted to call

Answered Question
Dec 22nd, 2008
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We are running CCM 4.x and want to control usage of IP phone, i wonder if a user logout from phone: will the incoming calls be diverted to our voice mail and so that user can check it later.



Correct Answer by Rob Huffman about 8 years 7 months ago

Hi Omair,


Sure this can be done :)


The decision to Forward to Voicemail comes from the Logout profile. Have a look


User Device Profile


As system administrator, you configure a user device profile for each individual user. Using the Cisco CallManager User Options window, a user can access this profile and make changes, such as adding a service. You can add, modify or delete a user device profile in Cisco CallManager Administration.


When a user logs in to a phone that is configured for Cisco CallManager Extension Mobility and the user has a user device profile configured for that phone, the user device profile replaces the existing configuration of the device.


When a user logs out, the user device profile is replaced by the logout profile.


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ed113.html#1206706


Hope this helps!

Rob

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Correct Answer
Rob Huffman Mon, 12/22/2008 - 05:41
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Hi Omair,


Sure this can be done :)


The decision to Forward to Voicemail comes from the Logout profile. Have a look


User Device Profile


As system administrator, you configure a user device profile for each individual user. Using the Cisco CallManager User Options window, a user can access this profile and make changes, such as adding a service. You can add, modify or delete a user device profile in Cisco CallManager Administration.


When a user logs in to a phone that is configured for Cisco CallManager Extension Mobility and the user has a user device profile configured for that phone, the user device profile replaces the existing configuration of the device.


When a user logs out, the user device profile is replaced by the logout profile.


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ed113.html#1206706


Hope this helps!

Rob

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