Extension Mobility Error (CCM 4.1)

kironline · ‎12-22-2008

Guys,

I have a problem with Extension mobility. I have configured extension mobility exactly the same way as stated in Cisco documentation but I am not able to logon to the phone. On my 7961 phone, under the Logon/Logoff (extension mobility) service I see an extra option called Realm along with Username and Password. I can type in the username and password space but cannot type in Realm option. I left Realm option blank and click on Submit, I cannot login, it just keeps asking me for username & pwd without any error. Wondering if I have miss any step? I tried this on Cisco Ip Communicator, 7961 & 7970 phones but its the same.

Can you please help?

QUOTE

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801545a2.shtml

I followed the below steps:

Extension Mobility configuration steps

-->Verified Extension Mobility Service is Running under CallManager Serviceability

-->Configured Extension Mobility Service for Phones

-->Modified the Enterprise Parameters to Reflect IP Address of CallManager

-->Created Device Profile Default for Each Phone Model that shall Support Cisco Extension Mobility

-->Create Device User Profile for a User

-->Associated User Device Profile to a User

-->Configured and Subscribe Cisco Unified IP Phones to Service and Enable it.

Not sure if there is some permissions issue on Tom Cat or IIS...cannot figure out. Please help!

Rajesh Revuru · ‎12-22-2008

I am not sure which version of call manager are your running. This is for CCM 4.X

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e72.shtml#p-8

After the username and password are entered, the phone returns to the login screen.

Problem: The form.jsp that is sent to the phone for the login is not able to resolve the port to be used for the login. As a result, the login request is never seen by the application.

Solution: Download form.jsp. Replace the existing C:\Program files\wfaavvid\tomcat\webapps\ROOT\form.jsp with the downloaded file. This new form hard sets the service port number to 8080.

kironline · ‎12-22-2008

I cannot download the file, it says This page has moved, you will be re-directed to another page...and goes back to the same page.