UCCX5: Calls in Queue, option to go to voicemail?

Unanswered Question
Dec 22nd, 2008

We have Cisco Contact Center Express 5 (Standard) and we are using the icd.aef script. We have 5 agents.

I like to add within the icd.aef script the ability for the caller while in the queue to press 1, for example, to be forwarded to voicemail.

Which attribute/variable within the CRS editor tool would I use to accomplish this within the icd.aef script? Where would that go within the script?

If there is another and better way I am open to that too?

Thank you!

I have this problem too.
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