We have Cisco Contact Center Express 5 (Standard) and we are using the icd.aef script. We have 5 agents.
I like to add within the icd.aef script the ability for the caller while in the queue to press 1, for example, to be forwarded to voicemail.
Which attribute/variable within the CRS editor tool would I use to accomplish this within the icd.aef script? Where would that go within the script?
If there is another and better way I am open to that too?