Unity-Call Handler- Routing calls to extension

Unanswered Question
Dec 22nd, 2008

If we want to route from our call handler to an extension, and if that extension is not a subscriber on the unity how can we route to this extension? Is that possible?

I dont have enough license for every user so everyonce cannot be a subscriber in the unity. So can I route the calls to extensions that are not subscribers?

thanks

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Jaime Valencia Mon, 12/22/2008 - 15:48

you'll have to set an option so users reach a call system transfer which allows them to dial DNs that are not configured in unity.


HTH


java


if this helps, please rate

Rob Huffman Tue, 12/23/2008 - 06:05

Hey Okan,


There are a couple of ways to do this. Have a look at the following on how to set up the Call Handler (lock a key to the Caller System Transfer) in Unity to allow callers to Transfer to non-subscribers;


Setting Up System Transfers


In your organization, you may find that callers want to be able to dial numbers that are not typically listed in directory assistance. For example, subscribers and outsider callers may find it convenient to be able to call Cisco Unity and transfer from the Opening Greeting or another call handler to a lobby extension, conference room extension, or an extension assigned to someone in the organization who is not a Cisco Unity subscriber, such as an employee who is visiting from another site and is using a guest office.


You can route callers to one of two "system transfer" conversations, both of which offer callers the ability to transfer to numbers that are not associated with Cisco Unity subscribers:


You can route callers to either system transfer conversation in several ways, including: Caller System Transfer, This conversation prompts callers to enter the number that they want to transfer to.


By offering a system transfer as a "one-key dialing" option. You can specify either system transfer (on the Caller Input page for any call handler or subscriber greeting) as the action that Cisco Unity performs when a caller presses a particular key during the greeting.


For example, to allow all callers to transfer to a lobby phone, guest office, or a conference room from the Opening Greeting, you could specify that Cisco Unity will offer Caller System Transfers when callers press 3.


Call Management > Call Handlers > Caller Input Page


Action Indicate the action that Cisco Unity performs after a caller presses the corresponding key.


Send Caller To - Cisco Unity sends the call to the destination that you select:


Caller System Transfer - Sends the call to a conversation that allows callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the transfer only when the CS_Default_System_Transfer restriction table permits it.



You could also set up these special clients as Internet Subscribers, which does not require a User License but does allow them to be listed in the directory and to be able to be dialed from the Call Handler:)



Internet Subscribers


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/404/networking/guide/dom/netd300.html



Hope this helps! Happy Holidays!

Rob




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