- Silver, 250 points or more
I need to extend my ringing for a hunt group. Right now it is using the default and is only 3 rings before going to voicemail. I need to extend this to 30 seconds. I thought I did this by adding this at the line level for the no answer timer. This did nothing.
I also changed the maximum hunt timer to 30 and it did not change anything.
Where is this done?
If you only getting 10 seconds you are probably seeing the RNA Reversion Timeout come into play. The RNA Reversion Timeout is available (to pullback and re-distribute calls) to the next available or idle Agent. This setting is done at the Line Group level.
RNA Reversion Timeout
Enter a time, in seconds, after which Cisco CallManager will distribute a call to the next available or idle member of this line group or to the next line group if the call is not answered and if the first hunt option, Try next member; then, try next group in Hunt List, is chosen. The RNA Reversion Timeout applies at the line-group level to all members.
Under "Line Group Configuration", you can find (and change) the "RNA Reversion Timeout" (which is by default set to 10 seconds)
From this doc;
Hope this helps!