I have a ccm 5.1 and unity 5.0 and a cisco 2821 gateway .
my corp has a call center , there have four extentions, I make a scheme on
Unity server, it will ring at the working time , and it will prompt the voice message when no working time , on the router 2821, I made a rule :
/0105806xxxx/ /7050/ , the xxxx is a number ,I am sorry to hide it . the number 7050 is a hunt point in CCM server , and the CTI route point number is 7050 also. and the member of 7050 is the four extentions 5302,5303,5304,5305)
Now is the question : when all the agent have lunch , can they forward the input call to their mobil phone ? I try it but failed , I disconnect other extention's
network cable only left 5302 , when I dial 0105806xxxx using my mobil phone
,but it ring the extention 5302 yet , who can tell me how can I do when all the agent have lunch ? The function can be supported by CCM ?