Unity Subscribers Page Problem

Answered Question
Dec 27th, 2008

After changing the Unity exchange partner, I am no longer able to see the contents of the profile page for subscribers (Where you have the name, phone number, alias). Every other thing seems to be working well. Just this. I initially thought it will take a while to sync with the active directory but hours later, I still can't see anything there. What can I do to resolve this? Any help appreciated.

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Correct Answer by Bradford Magnani about 7 years 11 months ago

It probably has to do with you changing the password of the MsgStoreSvc account. Try this process and see if it helps:

Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools > Component Services.

Step 2 In the right pane, expand Component Services > Computers > My Computer > COM+ Applications.

Step 3 Right-click Cisco Unity and click Properties.

Step 4 Click the Identity tab.

Step 5 Enter and confirm the new password.

Step 6 Click OK to save the changes, then close the Component Services window.

Step 7 If the Cisco Unity Administrator is open, close it.

Step 8 Reopen Cisco Unity Administrator and see if profile page is still blank

Hope this helps. If so, please rate.

Brad

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Bradford Magnani Sat, 12/27/2008 - 08:08

Are there any errors in the application log when you try loading the profile page? Does it happen with all subscribers? You may want to do a "View Source" on the page that's blank and look for any error codes toward the bottom of the page. I would also try restarting the WWWP service and if that doesn't help, try giving the server a reboot. This guide may also be helpful for setting traces:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml#pp1

Brad

ranpierce Sat, 12/27/2008 - 08:10

This maybe easy, which account are you logged on as? Unityadmin?

Randy

babatunde_sanda Sat, 12/27/2008 - 10:54

Hello Guys,

Sorry didn't get reply sooner. I already restarted the server several times and restarted IIS which includes restarting WWWP too. This didn't help. I just noticed though in the eventlog this message(DCOM got error "Logon failure: unknown user name or bad password. " and was unable to logon Juno_Juno\UnityMsgStoreSvc in order to run the server) I reset this all 4 account passwords yesterday before I changed the partner. So I don't know why I get this message (will look into it though). OH! yes I tried UnityInstall, UnityAdmin and even my log-on which all have domain admin rights. I also have to be in the server using vnc to manage it. Lost IIS rights. I know where that is though (COS on Unity) but am more concerned about the profile page now.

Thanks.

Correct Answer
Bradford Magnani Sat, 12/27/2008 - 11:05

It probably has to do with you changing the password of the MsgStoreSvc account. Try this process and see if it helps:

Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools > Component Services.

Step 2 In the right pane, expand Component Services > Computers > My Computer > COM+ Applications.

Step 3 Right-click Cisco Unity and click Properties.

Step 4 Click the Identity tab.

Step 5 Enter and confirm the new password.

Step 6 Click OK to save the changes, then close the Component Services window.

Step 7 If the Cisco Unity Administrator is open, close it.

Step 8 Reopen Cisco Unity Administrator and see if profile page is still blank

Hope this helps. If so, please rate.

Brad

babatunde_sanda Sat, 12/27/2008 - 11:36

Thanks Brad. You are the best. It works now. I knew it was something simply (But I didn't know that pointer). Thank you. I was just glad the system is working after the partner change and was ready to go home and continue later today considering all the upgrades I had to do.

You guys made my job a lot easier. Thank you Brad. Thank you Randy.

Cheers.

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