- Bronze, 100 points or more
After changing the Unity exchange partner, I am no longer able to see the contents of the profile page for subscribers (Where you have the name, phone number, alias). Every other thing seems to be working well. Just this. I initially thought it will take a while to sync with the active directory but hours later, I still can't see anything there. What can I do to resolve this? Any help appreciated.
It probably has to do with you changing the password of the MsgStoreSvc account. Try this process and see if it helps:
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools > Component Services.
Step 2 In the right pane, expand Component Services > Computers > My Computer > COM+ Applications.
Step 3 Right-click Cisco Unity and click Properties.
Step 4 Click the Identity tab.
Step 5 Enter and confirm the new password.
Step 6 Click OK to save the changes, then close the Component Services window.
Step 7 If the Cisco Unity Administrator is open, close it.
Step 8 Reopen Cisco Unity Administrator and see if profile page is still blank
Hope this helps. If so, please rate.