UCCX5: Users/Device associations basics?

Unanswered Question
Dec 28th, 2008

Hi!

Desperately trying to clear out proper Users/Device association in UCCX5.

As from Cisco dox, I expected to have CTI Route Point and CTI Ports associated with UCM Telephony JTAPI User and Agent Phones - with RMCM JTAPI User.

But the only working config in my environment (UCCX 5.0(2)-CUCM 6.1(2)) is to have _ALL_ (CTI Route Point, CTI Ports, Agent Phones) associated with _BOTH_ of UCM Telephony JTAPI User & RMCM JTAPI User (see attachment).

It works, but is it right? :)

Can You share Your's approach?

WBR,

Dmitry

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Chris Deren Sun, 12/28/2008 - 08:34

No it is not right, your assumption is correct. Ensure the users belong to the appropriate user groups.

HTH,

Chris

dalexeyev Sun, 12/28/2008 - 08:50

Chris,

thank You for fast reply.

Do You mean UCMT and RMCM Application users?

Both are in "Standard CTI Enabled" group.

Can You correct the table attached to the first post?

Cheers,

Dmitry

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