Desperately trying to clear out proper Users/Device association in UCCX5.
As from Cisco dox, I expected to have CTI Route Point and CTI Ports associated with UCM Telephony JTAPI User and Agent Phones - with RMCM JTAPI User.
But the only working config in my environment (UCCX 5.0(2)-CUCM 6.1(2)) is to have _ALL_ (CTI Route Point, CTI Ports, Agent Phones) associated with _BOTH_ of UCM Telephony JTAPI User & RMCM JTAPI User (see attachment).
It works, but is it right? :)
Can You share Your's approach?