Unable to import device exclusion file from common services after LMS upgra

Unanswered Question
Dec 28th, 2008
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Customer says he upgraded to LMS3.1 some months ago and had imported his exclusion file for the last couple of months with no issues but today it is having an issue and brings up the following error messahe :


Unable to import device exclusion file from Common Services.


The following steps are used when importing exclusion file:


Step 1

Go to Common Services/Device and Credentials/Device management/


Step 2

Click on Exclude Tab


Step 3

Click on the Browse Tab


Step 4

Select the following path: D:/LocalApp/CISCOW~1/CSCOpx


Step 5

Select the file which contains list of devices to be excluded which is in csv format.

Refer to attached file for current format used as exclusion file in csv format




Step 6

Click apply


Then......the following error is received form CiscoWorks:



Error in opening exclude file D:/LocalApp/CISCOW~1/CSCOpx/CW2000_Device_Exclusion.csv.

Please check whether the file name and path are correct. Also check whether this file has the proper casuser permissions.

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Overall Rating: 4 (2 ratings)
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Joe Clarke Sun, 12/28/2008 - 23:09
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You did not attach the file. However, do make sure the file itself has full control granted for the casusers group.

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