IPCC Express Superviosr stats not updating

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Dec 29th, 2008
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We are running ipcc express 4.05(SR2) and I'm having an issue with the views not updating in supervisor. For example supervisor will show 8 calls in queue when actually there is 1 according to real time reporting. Does anybody have any suggestions as to what to look at?

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Anonymous (not verified) Fri, 01/02/2009 - 12:22
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Real Time Reporting Resource IP ICD stats are stored in Memory on CRS Server. Both the CSD & CAD stats do not refresh automatically so make sure they are manually refreshing the stats before comparing to the Real Time Reporting Resource IP ICD stats.

Chad Stachowicz Fri, 01/02/2009 - 21:36
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You know I have ran into this in enterprise CAD in my latest deployment, and it works on some PC's and not others. I really have no idea what it could be, but its totally wierd. TAC people wanted logs and blah blah and its just kinda sat around for a long time ;) I wish someone could find the answer though!



Chad

david.macias Sat, 01/03/2009 - 06:28
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We had a similar issue and it was related to black ice or some other form of firewall on the desktop. Try getting a vanilla Windows install and see if they work there.


david

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