Detailed information call disposition (flag) ans Peripheral Call Type

Unanswered Question
Dec 29th, 2008

for outbound the manual has some detailed information .. for inbound too .. but its not clear at all..

for example:

PeripheralCallType : 17

CallDisposition : 13

CallDispositionFlag : 01

or

PeripheralCallType : 10 (Agent Inside)

CallDisposition : 14

CallDispositionFlag : 01

anyone has some more documentation about this?

Thanks in advanced

I have this problem too.
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Amien7049 Fri, 01/02/2009 - 13:09

yes. . i'v read that .. its not really clear .. was looking for some more additional information .. thanks for the reply though

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