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User Tracking not discovering IP Phones

acarnegie
Level 1
Level 1

‎12-30-2008 02:58 AM

I am having problems getting User Tracking to discover the IP phones on my network. I am using LMS 3.0 with Campus Manager 5.0.4 and my Call Managers are version 6.1.2.

My call managers are discovered correctly in Topology Services and I have carried out a data collection and host acquisition but still get no IP Phones being discovered. Does User Tracking still use the CCM-PhoneTable SNMP OID as this doesn't appear to be supported on my version of Call Manager?

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5 Replies 5

acarnegie
Level 1
Level 1

‎12-30-2008 03:19 AM

Some further information:

The IP addresses of the phones are being discovered but are being added to the UT database as standard hosts with no IP phone information.

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee

‎12-30-2008 09:23 AM

The ccmPhoneTable is required for UT to be able to recognize IP phones. The CISCO-CCM-MIB is supported in CCM 6.1.2. What happens when you try to walk this table from the LMS SNMP Walk utility? For the record, the OID is 1.3.6.1.4.1.9.9.156.1.2.1.

acarnegie
Level 1
Level 1
In response to Joe Clarke

‎12-31-2008 01:09 AM

Thanks jclarke,

Walking the MIB was failing, I have however found the problem the SNMP feature service on the call manager had been turned off. I have turned it back on and have correctly discovered all my IP phones.

0 Helpful

jain.nitin
Level 3
Level 3
In response to Joe Clarke

‎01-03-2009 06:14 AM

how can I get this ccmPhoneTable.. I am facing issue with IP phone discovery. I have added call manager in Cworks & its green in color but not able to get IP phone information.

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee
In response to jain.nitin

‎01-03-2009 09:19 AM

If you've already verified the Call Manager's SNMP service is running, then you should start a new thread for your issue.

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