Problem with backup-CallManager Version 4.2.1

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Dec 30th, 2008
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Hi Guys,


I did the backup the Cisco CallManager and when I am trying restore in another machine is appearing the following messages:


CCM.exe - Application Error


The instruction at “0x0442e8a7” referenced memory at “0x00000000”. The memory could not be “read”'


Click on OK to terminate the program


After click ok appear another message error


CTIManager.exe - Application Error


The instruction at “0x102fe8a7” referenced memory at “0x00000000”. The memory could not be “read”'


Click on OK to terminate the program


After click ok appear another message error


Microsoft Visual C++ Runtime Library

Program: C:\Program Files\Cisco\bin\CallBackService.exe


This application has requested the Runtime to terminate it in na unusual way.

Please contact the application's support team for more information.


Another error


CiscoMessangingInterface.exe - Application Error


The instruction at “0x102fe8a7” referenced memory at “0x00000000”. The memory could not be “read”'


Click on OK to terminate the program


Another error


CallBackService.exe - Application Error


The instruction at “0x102fe8a7” referenced memory at “0x00000000”. The memory could not be “read”'


Click on OK to terminate the program


I need install again the OS and CCM?


Thank You,


Wilson Santana

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Jaime Valencia Tue, 12/30/2008 - 06:26
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exact CUCM version as backup?

CCM services all running?

have you tried a simple reboot?

reinstalling BARS?


HTH


java


if this helps, please rate

wilsonsant Mon, 01/05/2009 - 05:34
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Hi Javalenc,


I am sorry for answer only now. We did all the procedure, but, didn't solve the problem. We will go install the software again.


Thank You,


Wilson

Rob Huffman Mon, 01/05/2009 - 06:47
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Hi Wilson,


Hope all is well my friend! Just to add a note to the good tips from our friend Java (+5 Java!) Here is a good doc that has all the info for doing Backups and then restoring on the new box using the .tar file;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bars/4_0_11/restore1.html


Make sure that you have everything you need on hand CCM cd's, OS with proper release,all SR's, Locale files, any custom ringlist or background files, any phone firmware files that have changed since the base install etc. etc. These things should all be kept from build to build just in case.



Hope this helps!

Rob

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