12-30-2008 04:28 AM - edited 03-15-2019 03:16 PM
Hi Guys,
I did the backup the Cisco CallManager and when I am trying restore in another machine is appearing the following messages:
CCM.exe - Application Error
The instruction at â0x0442e8a7â referenced memory at â0x00000000â. The memory could not be âreadâ'
Click on OK to terminate the program
After click ok appear another message error
CTIManager.exe - Application Error
The instruction at â0x102fe8a7â referenced memory at â0x00000000â. The memory could not be âreadâ'
Click on OK to terminate the program
After click ok appear another message error
Microsoft Visual C++ Runtime Library
Program: C:\Program Files\Cisco\bin\CallBackService.exe
This application has requested the Runtime to terminate it in na unusual way.
Please contact the application's support team for more information.
Another error
CiscoMessangingInterface.exe - Application Error
The instruction at â0x102fe8a7â referenced memory at â0x00000000â. The memory could not be âreadâ'
Click on OK to terminate the program
Another error
CallBackService.exe - Application Error
The instruction at â0x102fe8a7â referenced memory at â0x00000000â. The memory could not be âreadâ'
Click on OK to terminate the program
I need install again the OS and CCM?
Thank You,
Wilson Santana
12-30-2008 06:26 AM
exact CUCM version as backup?
CCM services all running?
have you tried a simple reboot?
reinstalling BARS?
HTH
java
if this helps, please rate
01-05-2009 05:34 AM
Hi Javalenc,
I am sorry for answer only now. We did all the procedure, but, didn't solve the problem. We will go install the software again.
Thank You,
Wilson
01-05-2009 06:47 AM
Hi Wilson,
Hope all is well my friend! Just to add a note to the good tips from our friend Java (+5 Java!) Here is a good doc that has all the info for doing Backups and then restoring on the new box using the .tar file;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bars/4_0_11/restore1.html
Make sure that you have everything you need on hand CCM cd's, OS with proper release,all SR's, Locale files, any custom ringlist or background files, any phone firmware files that have changed since the base install etc. etc. These things should all be kept from build to build just in case.
Hope this helps!
Rob
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