Phone Debug Display

pkentsmith · ‎12-31-2008

I've got a Cisco 7940G phone which is playing up so I thought i'd look in the Debug Display log....There's lots in there, but i can't find anywhere on the net which actually tells me what it all means.

Does anyone know of a Cisco (or any) URL which explains the error codes?

For reference, this is what i'm getting: -

2008-12-15 14:03:17.990 Code:8107, P:0, S:0

2008-12-16 08:11:09.360 Code:8103, P:0, S:12300802

2008-12-16 08:35:29.870 Code:8103, P:0, S:12300800

2008-12-17 16:32:31.440 Code:8103, P:0, S:12300800

2008-12-29 08:36:38.480 Code:8103, P:0, S:12300802

TFTP Retry: File SEP00152B67A99A.cnf.xml

2008-12-29 08:41:02.180 Code:8103, P:0, S:12300806

0x57b67:Malloc error for size 32768

2008-12-29 13:12:39.460 Code:306, P:0, S:12300000

Config Task Call Stack:

0009552a

00057b8c

00092044

000a06fc

000789ce

00058e1c

0005e106

0009231c

000a0796

000584b2

2008-12-29 13:16:36.120 Code:8103, P:0, S:12300800

Thanks in advance, and a Happy New Year

Paul

gogasca · ‎12-31-2008

Hi Paul,

Hope you are fine, This is for developer use only and is of no use to a customer or partner. There is no document describing what it means.

What is the problem the IP Phone is experiencing?

Thanks

timothyjharrison · ‎12-29-2010

I am experiencing the same error messages on a 7940g as well. Has anyone found out what it means? The user reports intermittent loss and recovery of sound during phone calls. We have mls qos configured on the ports and this particular phone is on a 10 meg full duplex grounded outside run. The switch port appears fine (no errors).

0x5962f:Malloc error for size 32768
		0x5962f:Malloc error for size 32768
		0x58e83:Malloc error for size 32768
		2010-12-22 18:34:26.340 Code:306, P:0, S:12300000
		Config Task Call Stack:
		00096dba
		00058ea8
		0008a016
		0008a562
		00089f8e
		0008a016
		000938b4
		000a1fac
		00078d5a
		0005a14c
		0005f422
		00093b8c
		000a2046
		000597cc

paolo bevilacqua · ‎12-29-2010

Start updating phone firmware to 8.1(2).

timothyjharrison · ‎12-29-2010

We're already there...

MAC Address000A8A5CCAD2Host NameSEP000A8A5CCAD2Phone DN7340App Load IDP00308010200Boot Load IDPC0303010000Version8.1(2.0)DSP4.0(5.0)[A0]Expansion Module 1Expansion Module 2Hardware Revision2.4Serial NumberINM0630B1N6Model NumberCP-7940GCodecADLCodecAmps5V AmpC3PO Revision2