Hello everyone. I am brand new to the forums here and Cisco in general. I was hoping to gain some insight about the way data is passed from a CCX based call/queue to the CAD.
My general issue is this:
I am trying to pull info from a datasource based on caller input (this I can do) and I want to pass at least one variable to a web page that is opened on the CAD when a agent accepts a call. I am simply in the dark as to how the information gets pushed over and how it is received on the other end.
Any help would be greatly appreciated.