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Outbound Dialer Delay

cmbhelpdesk
Level 1
Level 1

‎12-31-2008 09:20 AM - edited ‎03-14-2019 03:27 AM

We are seeing a delay of over 3 minutes in the outbound dialer for each call to presented to a ready agent in the outbound preview dialer with UCCX 5.0

Agents see this when they go from Work to Ready. We have confirmed that there are records in the database and that the agent is Ready and is a member of the campaign CSQ.

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ivillegas
Level 6
Level 6

‎01-06-2009 11:46 AM

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\

name>\PG1A\PG\CurrentVersion\OPC

CallWrapupDataTimeout = 0

This should be equal to 0.

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p-siadoua
Level 1
Level 1
In response to ivillegas

‎12-21-2010 07:54 AM

Hi,

I am running the same problem on my  server 7.0 (1) sr4. The delay is two short between outbound calls, is-it possible to 3 minutes before  make an outbound call.

Regards

Pamela

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