how to follow a call .. what table and column do i need?

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Jan 2nd, 2009
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i want to see that 'hops' a single call makes.. there should be an unique number for each incoming or outgoing call right? is this RouteID?


i want to have this informatie:


route - telnumber that is calling - telnumber calling to


Thanks in advanced

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david.macias Fri, 01/02/2009 - 07:57
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Have you checked WebView? There should be a dialed number assigned to a call type assigned to a script which should show you what you're looking for.


david

Amien7049 Fri, 01/02/2009 - 08:12
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not really working with WebView .. what report should i look for?


customer call --> transfer to worker A --> worker A doenst response --> transfer to worker B --> worker B handles the call.


this all is really 1 call instead of 3 or more .. i need a unique number that represents the total call.

david.macias Fri, 01/02/2009 - 08:14
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you could get something like that from WebView, but more than anything else you will need to take a look at the termination call details table and get a call based on the router call key. this works great when you're trying to follow one call for troubleshooting, but not for every day reporting.


david

Amien7049 Fri, 01/02/2009 - 08:46
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yes .. wanna use it for troubleshooting .. and i was allready analysing routercallkey (with combination of day) from TCD.


i have several '0' routercallkey in TCD-table. what are those?


when i make a list of all records with a certain routercallkey .. i have a few results with difference datetimes.


should i use ANI and dialed numbers?

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