01-02-2009 05:38 AM - edited 03-14-2019 03:27 AM
i want to see that 'hops' a single call makes.. there should be an unique number for each incoming or outgoing call right? is this RouteID?
i want to have this informatie:
route - telnumber that is calling - telnumber calling to
Thanks in advanced
01-02-2009 07:23 AM
01-02-2009 07:48 AM
enterprise
01-02-2009 07:57 AM
Have you checked WebView? There should be a dialed number assigned to a call type assigned to a script which should show you what you're looking for.
david
01-02-2009 08:12 AM
not really working with WebView .. what report should i look for?
customer call --> transfer to worker A --> worker A doenst response --> transfer to worker B --> worker B handles the call.
this all is really 1 call instead of 3 or more .. i need a unique number that represents the total call.
01-02-2009 08:14 AM
you could get something like that from WebView, but more than anything else you will need to take a look at the termination call details table and get a call based on the router call key. this works great when you're trying to follow one call for troubleshooting, but not for every day reporting.
david
01-02-2009 08:46 AM
yes .. wanna use it for troubleshooting .. and i was allready analysing routercallkey (with combination of day) from TCD.
i have several '0' routercallkey in TCD-table. what are those?
when i make a list of all records with a certain routercallkey .. i have a few results with difference datetimes.
should i use ANI and dialed numbers?
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