Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
5187
Views
25
Helpful
4
Replies

Mobile connect " you are not a valid mobile phone user" on phone

lal.mohammad
Level 1
Level 1

‎01-03-2009 02:58 AM - edited ‎03-15-2019 03:18 PM

Hi,

We have configured the mobile connect, it is working fine, however when ever i click on the mobile softkey on the phone it gives me a message " you are not a valid mobile phone user" Please let me know what i need to do for the mobile softkey to work properly.

Thanks in Advance....

1 person had this problem
Labels:
0 Helpful
4 Replies 4

MARTIN STREULE
Spotlight
Spotlight

‎01-03-2009 08:01 AM

1) Phone:

The User ID of the user must be provided.

If you have EM, the field is greyed out -> uncheck EM, add UserID and check EM...

2) Destination

The "Mobile Phone" box must be checked.

had the same issue... :-)

Good luck,

Martin

lal.mohammad
Level 1
Level 1
In response to MARTIN STREULE

‎01-05-2009 02:56 AM

Hi Martin,

This has already been taken care but it did not work.... is there any other thing i need to check...

0 Helpful

MARTIN STREULE
Spotlight
Spotlight
In response to lal.mohammad

‎01-05-2009 04:02 AM

Hi,

Check if the UserId is *really* configured on the phone.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/mobilapp.html#wp1081286

Cheers,

Martin

lal.mohammad
Level 1
Level 1
In response to MARTIN STREULE

‎01-05-2009 04:42 AM

Thnaks Martin it is resolved........

0 Helpful
Customers Also Viewed These Support Documents