Hello Lydia,

or your router is facing an interoperability issue with the remote end OR the ADSL card in the router is not working properly.

If you have a web access to the 2wire modem you can try to read the attenuation for this device if is very different there are chances your router DSL interface is defective.

000692: *Dec 15 15:52:26.411 Sydney: DSL(ATM0): Received response: 0x16

000693: *Dec 15 15:52:26.411 Sydney: DSL(ATM0): Far End Chip Country Code 0xB5

000694: *Dec 15 15:52:26.411 Sydney: DSL: Far End Chip Vendor ID BDCM

000695: *Dec 15 15:52:26.411 Sydney: DSL: Far End Chip Vendor ID Specific 0x544D

000696: *Dec 15 15:52:26.411 Sydney: DSL: Far End ITU Vendor STD Number 0x0002

000697: *Dec 15 15:52:26.411 Sydney: DSL(ATM0): Sent command 0x32

000698: *Dec 15 15:52:26.415 Sydney: DSL(ATM0): Received response: 0x14

000699: *Dec 15 15:52:26.415 Sydney: DSL(ATM0): Near End Chip Country Code 0x0F

000700: *Dec 15 15:52:26.415 Sydney: DSL: Near End Chip Vendor ID STMI

000701: *Dec 15 15:52:26.415 Sydney: DSL: Near End Chip Vendor ID Specific 0x0000

000702: *Dec 15 15:52:26.419 Sydney: DSL: Near End ITU Vendor STD Number 0x0003

000703: *Dec 15 15:52:26.419 Sydney: DSL(ATM0): Sent extended command 0x5

000704: *Dec 15 15:52:26.423 Sydney: DSL(ATM0): Near End Modem Country Code 0xB5

000705: *Dec 15 15:52:26.423 Sydney: DSL: Near End Modem Vendor ID CSCO

I see you have 12.4(15)T7 version of IOS

000707: *Dec 15 15:52:26.423 Sydney: DSL: Near End Modem Version 12.4(15)T7

You could also try to update IOS image to a newer version in the hope a new firmaware version for the DSL card is installed.

go to 12.4(20)T or later.

Hope to help

Giuseppe