Calling Party Mask

Answered Question

I have a situation where someone from one of my remote sites call an external number and his number shows up at his internal ext. His line is setup with an external phone number mask of 503303XXXX. I checked under the router list/Route gound and did not see anything that would be override this config. MGCP config. Ideas? I believe this is the only person that is having the issue at this remote site.

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Correct Answer by jbarcena about 8 years 1 week ago

Please see below the places in callmanager administration where you can configure caller ID:

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1) "Directory Number Configuration" page.

Scroll down to "External Phone Number Mask". Enter here the number that you want to send to the PSTN. Then click on "update" at the top of the page. You have to repeat this same procedure for the other extensions configured for this IP Phone (if you want to send those numbers also to the PSTN).

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2) "Route Pattern Configuration" page.

Locate the route pattern that you are using for doing calls to the PSTN.

Scroll down to the "Calling Party Transformations" section.

- If you check the "Use Calling Party's External Phone Number Mask" checkbox, you will use the number that you configured in the "Directory Number Configuration" page as caller ID.

- If you uncheck that checkbox, then you can configure the "Calling Party Transform Mask". Just enter here a number like, as an example, 978858xxxx (callmanager will fill out the xxxx with phone's 4-digit extension).

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3) "Route List Detail Configuration" page.

Go to the "Calling Party Transformations" section.

"Use Calling Party's External Phone Number Mask" > if you set it to "on", you will use the number that you configured in the "Directory Number Configuration" page as caller ID. If you set it to "off", then you need to configure the "Calling Party Transform Mask" (next line on this same page). The setting that you use here will override the settings that you configured in the "Route Pattern Configuration" page.

You configure the "Calling Party Transform Mask" here in the same way as explained for the "Route Pattern Configuration" page.

------------------------------------------------------

4) "Gateway Configuration" page.

Go to the Gateway and select the PRI that you are using for outgoing calls. Under 'Outbound Calls' you should see the Caller ID DN field. In here you can configure also the Caller ID.

------------------------------------------------------

In other words Caller ID works as follows:

- Gateway configuration overrides everything else.

- Route List configuration overrides the Route Pattern and the Directory Number Configuration.

- Route Pattern overrides only the Directory Number configuration.

Correct Answer by Ayodeji oladipo... about 8 years 1 week ago

Hi,

Have you checked to see that under the affected gateway in the route group under the routelist has the "use external phone number mask" set to ON ?

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Overall Rating: 5 (5 ratings)
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Correct Answer
Ayodeji oladipo... Mon, 01/05/2009 - 09:25

Hi,

Have you checked to see that under the affected gateway in the route group under the routelist has the "use external phone number mask" set to ON ?

Chris Deren Mon, 01/05/2009 - 09:43

This setting is actaully on the route pattern, but you need to review the following:

route pattern

route list - route group setting within RL

Gateway

Chris

Correct Answer
jbarcena Mon, 01/05/2009 - 10:20

Please see below the places in callmanager administration where you can configure caller ID:

------------------------------------------------------

1) "Directory Number Configuration" page.

Scroll down to "External Phone Number Mask". Enter here the number that you want to send to the PSTN. Then click on "update" at the top of the page. You have to repeat this same procedure for the other extensions configured for this IP Phone (if you want to send those numbers also to the PSTN).

------------------------------------------------------

2) "Route Pattern Configuration" page.

Locate the route pattern that you are using for doing calls to the PSTN.

Scroll down to the "Calling Party Transformations" section.

- If you check the "Use Calling Party's External Phone Number Mask" checkbox, you will use the number that you configured in the "Directory Number Configuration" page as caller ID.

- If you uncheck that checkbox, then you can configure the "Calling Party Transform Mask". Just enter here a number like, as an example, 978858xxxx (callmanager will fill out the xxxx with phone's 4-digit extension).

------------------------------------------------------

3) "Route List Detail Configuration" page.

Go to the "Calling Party Transformations" section.

"Use Calling Party's External Phone Number Mask" > if you set it to "on", you will use the number that you configured in the "Directory Number Configuration" page as caller ID. If you set it to "off", then you need to configure the "Calling Party Transform Mask" (next line on this same page). The setting that you use here will override the settings that you configured in the "Route Pattern Configuration" page.

You configure the "Calling Party Transform Mask" here in the same way as explained for the "Route Pattern Configuration" page.

------------------------------------------------------

4) "Gateway Configuration" page.

Go to the Gateway and select the PRI that you are using for outgoing calls. Under 'Outbound Calls' you should see the Caller ID DN field. In here you can configure also the Caller ID.

------------------------------------------------------

In other words Caller ID works as follows:

- Gateway configuration overrides everything else.

- Route List configuration overrides the Route Pattern and the Directory Number Configuration.

- Route Pattern overrides only the Directory Number configuration.

Ayodeji oladipo... Tue, 01/06/2009 - 01:48

Excellent! I have not even bothered looking at the route pattern page before! Thanks...Nice work (5 Points for you)

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