Possible to sort Corporate Directory on IP Phone by first name?

Unanswered Question
Jan 5th, 2009
User Badges:

Hey all,

If I go into the Corporate Directory on my IP phone and do a blank search, I get a listing of all users with "last name, first name" sorted by last name.

Is there a way to reverse this? Either on the phone or in call Manager?


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Kenneth Mohammed Mon, 01/05/2009 - 14:18
User Badges:
  • Silver, 250 points or more

Hello Graham,

Im not sure if there are other ways to accomplish this, but I have seen people just input the last name in the first name field, and the first name in the last name field of the user configuration of the global directory. When you check the directory on the phone, it will then be sorted by first name.

Hope that helped, if so please rate.

graham.fleming Mon, 01/05/2009 - 14:19
User Badges:

Thanks for the reply, and I'm sure this would work. However, we have a large AD domain with hundreds of users so not practical for our purposes.

jbarcena Tue, 01/06/2009 - 08:19
User Badges:
  • Red, 2250 points or more

This is not supported by the cisco TAC,

however you can to the following:

- Go to your CCM server and look for the xmldirectoryinput.asp that is under


- Open this file and look for the following output:


Directory Search

Enter search criteria



First Name



To put LastName:

Change this line : First Name to

Last Name


Last Name



To put FirstName:

Change this line: Last Name to

First Name


This Discussion