Hold, Answer, Transfer features Disrupted!

Unanswered Question
Jan 5th, 2009


I have a CCM 6.1.2 with an H.323 Gateway. I am experiencing an issue where a call comes in, the user places the caller on hold, but once on hold the call drops and the features listed above dont seem to work.

As far as I know this is the signaling voice traffic that allows these features to work while on a call right?

Any thoughts or ideas would be appreciated.

I have this problem too.
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Jaime Valencia Mon, 01/05/2009 - 15:14

i'd say you don't have the MTP required under the H323 GW config in CUCM

if not checked, check it, reset the GW and try again



if this helps, please rate

hbarrera2 Tue, 01/06/2009 - 10:38

I have not had to check this box in the past. Wont it also disable video and force it to be sent as voice only?

hbarrera2 Tue, 01/06/2009 - 16:46


I am still concerned on why this MTP required check box would need to be checked on the gateway configuration page on CCM?

Does anybody have any input or documentation specifically pertaining to this?


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