A new year, a new question.
Well, this feature might be by design but I'm curious nevertheless.
We're running Cisco Call Manager 4.3 and use the 7961 phones.
Now some users report that their voicebox had received a call although they have had activated call forwarding to another extension line.
But this doesn't make much sense if the person is on holidays for several days or weeks.
So I've checked this behaviour and noticed the following:
1. Extension -123 has an activated call forwarding to -456.
2. An incoming call is correctly forwarded to -456.
3. After several ring tones and no answer at -456 the call comes back to -123 directly being received by the voicebox of -123.
The settings for all lines/extensions in the Call Manager are:
Call Forward and Pickup Settings => Forward No Answer External => 88999 (88999 = forwarding to voicebox in Cycos UMS)
So is this behaviour a wanted feature or are our settings incorrect ?
Looking forward for an answer/tip,