Auto attendand with MGCP

Unanswered Question
Jan 7th, 2009

I have a callmanager and an MGCP gateway. I have no unity products.Can I do autoattendent(If a user call from outside they have to get a recorded welcome message) without using any unity products

I have this problem too.
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rob.huffman Wed, 01/07/2009 - 06:42

Hi Eldo,

With CCM (all versions), they do ship with a "stripped down" version of IPCC/CRA which is where the actual AA is built (if you are not using Unity/Unity Connection/CUE).

Cisco CallManager AutoAttendant


Cisco CallManager AutoAttendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.

Cisco CallManager AutoAttendant comes bundled with Cisco CallManager on the Cisco CallManager Extended Services CD. This version of Cisco CallManager AutoAttendant provides a four-CTI port limit. If you need a fully configurable automated attendant, you will need to purchase Cisco IP Interactive Voice Response (IP IVR), one of the Cisco Customer Response Applications (CRA).

This chapter describes Cisco CallManager AutoAttendant that is running on Cisco CallManager 4.1 with Cisco CRA 3.5.

Hope this helps!


Eldho E Kuriakose Wed, 01/07/2009 - 12:15

thank you...

But I am using callmanager 6 version.How can I do these things in a Linux Only server.No win 2000 servers available...


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